Product Guarantee

uPVC Frames - 10 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in welded joints, distortion and surface finish when adequately maintained in-line with manufacturer’s guarantee.

Aluminium Frames -10 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in joints, distortion and coating when adequately maintained in-line with manufacturer’s guarantee.

IGU - 5 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against the failure of hermetical seals (i.e. misting between panes).

Door Panels/Composite - 5 years or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in joints, distortion and surface finish when adequately maintained in-line with manufacturer’s guarantee.

Hardware - 1 year or manufacturer’s guarantee period whichever is the lesser: - Guaranteed against any failure in Locking mechanisms, hinges and all metallic moving parts when adequately maintained in-line with manufacturer’s guarantee.

Exemptions

1. No guarantee is given as to the elimination of condensation.

2. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.

3. All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered with, or damaged in any way etc. We will render the guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences.

Maintenance

WD 40 or Silicone spray to moving parts Annually. Soapy water and soft cloth/sponge to frames.